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「BOC Direct」 FAQs

1. What is BOC Direct?

BOC Direct is an application for iOS and Android mobile phones developed by Bank of China Macau Branch (the Bank hereinafter). With BOC Direct, you can enjoy secure, simple and convenient services and get the latest information for your everyday banking needs.

2. What services are available on BOC Direct?

You can see this link:  「BOC Direct」Main Functions

3. Do I need to apply before download and use BOC Direct?

No. BOC Direct is available for anyone to download.

4. How can I ensure to download the official version?

You can see this link: 「BOC Direct」Download Instructions

5. What is the service charge for BOC Direct?

The use of BOC Direct is free of charge. However, for some of the transactions, there may be a service charge or commission fee. For more information, please contact our bank. Also, please note that your mobile network service provider may charge you for the data usage incurred by using BOC Direct. Thus please pay attention to the charging scheme of your data plan from your service provider, especially for roaming data charges of overseas usage.

6. Can I access BOC Direct on any mobile devices?

BOC Direct is generally supported on mobile devices whose operating system is above iOS 6.0 or Android 4.0.

7. Do I need to use any particular mobile network operator?

BOC Direct can run on any mobile network operators that provide 3G/4G services.

8. Can I access BOC Direct over Wi-Fi connection?

You can, but you are recommended to avoid using public wireless networks and non-password-protected wireless networks to log into BOC Direct. Trusted and password-protected wireless networks are suggested for login to BOC Direct.

9. Can I access BOC Direct with Mobile Prepaid Service?

You can.

10.  Can I access BOC Direct overseas?

Yes, you can access our BOC Direct wherever you have a mobile internet connection via your mobile device.

11. If a call comes in, will BOC Direct be interrupted?

It will depend on the functionality of different mobile devices. You can check your BOC Direct to see if the login session is still valid. Please be reminded that if you stay on a screen inactively for 5 minutes, your BOC Direct will logout automatically.

12.  Why does BOC Direct use GPS model?

BOC Direct uses the device’s GPS coordinates to pinpoint your exact location and search for nearby sub-branches and ATMs. We will not disclose, sell, rent or exchange this information to anyone.

13. If I still have other issues regarding the use of BOC Direct, what should I do?

You are welcome to visit any of our branches during our office hours, or call our Service Hotline (853)888 95566. You may also send e-mail to its@bocmacau.com for inquiry.

14. What is different between login password and payment password when I register BOC Direct with my BOC Card?

When BOC card customers finish their login password setting, they can enjoy the banking services through BOC Direct without waiting in the branches. Payment password is needed for functions such as transfer, payment and financial transaction. Login password and payment password is a double security protection for our BOC Direct customers.

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