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Roaming Service

Name

Roaming Service

Introduction

If you are a frequent traveler to the Mainland China, the brand new “Roaming Service” of Bank of China will be perfect for you! Wherever you are, in the Mainland or Macau, simply dial the local Bank of China Service Hotline number, choose “Roaming Service” and input the corresponding area code, your call will be redirected instantly to the Service Hotline of the Bank of China branch of your choice.

Benefits

Easy access to the Service Hotlines of all branches of Bank of China across the border – No worries about the long distance charges any more!

Applicable User

All BOC Service Hotline customers

Logistics

1. Customer in Macau calling Service Hotline in the Mainland

Steps:

(1) Dial BOC Service Hotline at 888 95566

(2) Choose language

(3) For “Roaming Service” press 9

(4) Follow the voice instruction, enter 3 to 5 digits telephone area code, and then press #. E.g. Mainland China please enter 010#

(5) Call redirected to Service Hotline in the Mainland

2. Customer in Mainland calling Service Hotline of Macau Branch

Steps:

(1) Dial the local BOC Service Hotline at 95566

(2) Choose language

(3) For “Banking Service” press 1

(4) For “Roaming Service” press 9

(5) Follow the voice instruction, enter Macau area code 853, and then press #

(6) Call redirected to Service Hotline of Macau Branch

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