iT's Personal Banking Services Online Security Device
1.Is iT's Personal Banking Services Online secure enough for making transaction?
BOC Macau iT's Personal Banking Services Online offers different kinds of security measures to safeguard your transaction information.
(1) Double Password Protection
You must enter a correct personal password matched with your iT's ID when you sign on iT's Personal Banking Services Online every time. During the fund transaction with any 3rd party account, you need to enter a transaction password which is set on the iT's Personal Banking Services Online registration procedure.
(2) Application of Secure Socket Layer (SSL) 128-bits Encryption Technique
SSL is an international well-proven standard employed to ensure information confidentiality in the Internet. All information transmitted between your computer and our iT's Personal Banking Services Online through the Internet is securely encrypted using SSL 128-bits encryption technique.
(3) Automatic Termination for Idle Connection
For security reasons, if you stay on the same screen inactively for a long period of time, Your communication session to our iT's Personal Banking Services Online will be terminated automatically. Then, you are required to re-enter your iT's ID as well as your personal password in order to continue using our iT's Personal Banking Services Online.
2.How to use iT's Personal Banking Services Online safely?
For the sake of your account safety, do not enter any of your personal passwords on any site with site address http://its.bocmacau.com/. Only enter your personal password on our site, https://its.bocmacau.com/ if it is required.
For the sake of privacy, please do not disclose your iT's UserName and your personal password. It is also recommended to change your password from time to time for security reasons.
Please do not leave your computer alone when using.
Upon completion of your transactions, please remember to log off iT's Personal Banking Services Online before browsing for other websites.
3.How can I ensure the validity of web page in the iT's Personal Banking Services Online?
After you reach the customer sign-on web page, you will be prompted to enter your iT's ID and the personal password. At this time, you can click the small icon of a lock or a key at the bottom of your browser. A window will then pop up and the digital certificate information for the iT's Personal Banking Services Online will be displayed for verification.
4.What is the recommended equipment in using BOC Macau iT's Personal Banking Services Online?
In order to use the iT's Personal Banking Services Online, all you need are:
(1) A personal computer with a modem,
(2) Internet connection offered by your ISP,
(3) Browser: Netscape Communicator 4.5 or above / Internet Explorer 5.5 or above / any other browser with same capabilities.
For achieving a better viewing quality, it is recommended to view at 800 x 600 screen resolution and 16-bit colors with Internet Explorer.
5.Can I use iT's Personal Banking Services Online when I am overseas?
Yes, definitely you can. What you need is simply go to our website of its.bocmacau.com with your Internet connection. Then, you will be able to handle your financial matters all over the world.
6.What can I do when I have forgotten my personal password?
In order to sign on iT's Personal Banking Services Online successfully, you will prompt for your personal password. If you have forgotten your personal password, please visit us at our office hours for the re-issue of the personal password.
7.What will be happened if I have entered the incorrect personal password for several times?
If you have entered the incorrect personal password for 5 times consecutively, your iT's Personal Banking Services Online will be suspended for the security reason. Should the above happen, please visit us at our office hours for resuming your iT's Personal Banking Services Online.
8.Is the Online Remittance safe?
Our Online Remittance is absolutely safe because of :
a.every beneficiary's information should be registered by customer to avoid any delivery mistake.
b.there is an amount limit to the remittance, every customer could not remit over HKD500,000.00 or its equivalent every day. (Customer has the right to change the limit.) In addition, customer may set the limit of every beneficiary and we choose the lower limit.
c.a Transaction Password should provided to every remittance.
How to use iT's Personal Banking Services Online
1.How do I register for iT's Personal Banking Services Online?
Only the iT's Banking account holders of Bank of China Limited Macau Branch can register for the iT's Personal Banking Services Online.
For applying iT's BankingServices, you must be:
(1) Aging18 or above.
(2) Being our Savings account holder.
You are welcome to visit any one of our sub-branches for the simple application procedure during our office hours.
2.What is the service charge for iT's Personal Banking Services Online?
iT's Personal Banking Services Online is a free service. For some of the transactions, there may be a service charge or commission fee. For more information about this issue, please inquire from our bank. Also, you need to pay for your surfing charge to your Internet Service Provider (ISP).
3.Is there any time limitation for using iT's Personal Banking Services Online?
There is no time limitation for using iT's Personal Banking Services Online. For security reason, if you stay on a screen inactively for more than 10 minutes, your iT's Personal Banking Services Online connection will be suspended and a screen will come up with this message: "Sorry, Your connection has been expired. Thank you for using BOC Macau iT's Personal Banking Services Online". When this happens, you are required to re-enter your iT's ID and personal password in order to continue using our Services.
4.What are the limits for fund transfer on a daily basis through iT's Personal Banking Services Online?
The fund transfer limits of BOC Macau iT's Banking Services (shared by all electronic channels) are as follows:
a.Transfer to your own accounts, each transaction limit is HKD 8,000,000.00 or its equivalent if it is involved in foreign exchange.
b.If it is converted into Macau Pataca, every user can effect the total amount of HKD8,000,000.00 on every business day. The total amount of HKD8,000,000.00 is for all Macau Pataca conversion transactions through iT's Banking Services (including iT's Telephone Banking, iT's Mobile Banking or iT's Personal Banking Services Online).
c.If the fund transfer is concerning about any third party account through iT's Banking Services account (including iT's Telephone Banking, iT's Mobile Banking or iT's Personal Banking Services Online), the daily transaction limit is HKD 500,000.00 or its equivalent for each third party account.
5.How do I confirm the transaction being accepted on iT's Personal Banking Services Online?
Under the normal circumstances, upon the completion of all online financial transaction, the bank will issue a transaction number to confirm the close of the transaction. During the process, should your computer go down or the Internet connection be disconnected, you can check the transaction status at the Latest Transaction Information Enquiry, or simply call our Service Hotline at (853)888 95566.
6.Is there any limit for Bill Payment service through iT's Personal Banking Services Online?
Other than credit card payments, there is no upper limit for all other Bills Payment. The upper limit for all credit card payments through each iT's Banking Service account (including payment instruction through phone, mobile or internet banking) is HKD/MOP150,000per day.
7.How to deal the Online Remittance Services?
You may come to our bank to register the beneficiary's information if you are the customer of our iT's Banking Service. After you had finished the registration, you may remit through our iT's Banking Services.
8.What should I do if I have further queries on iT's Personal Banking Services Online?
You are welcomed to visit any of our branch/sub-branches at our office hours, or call our Service Hotline at (853)888 95566 or post your inquiry via email.
9.How can I apply for the RMB deposit service?
You are welcome to apply for RMB deposit services at any sub-branches. If you got the foreign currency deposit account already, it is not necessary to open an extra account. In addition, you may also exchange the RMB by foreign currency transfer through iT's Banking Services.
10.I were foreign currencies saving account holder, the RMB deposit transaction is rejected, why?
According to the rules of The People's Bank of China Limited only the Macau citizen could apply for the RMB services. In addition, only one saving account (including the joint name account) is allowed for RMB deposit service.
11.How can I apply for the RMB fixed deposit account?
You can manage your RMB fixed deposit by opening a multi currencies fixed deposit account. However, you must withdrawal from the multi currencies saving account, the principal and interest will be deposited into the same account with the original currency.
12.What is the amount limitation for RMB business?
The transaction amounts for RMB business have the follow limitations:
Deposit into / Withdrawl from account by exchange, each transaction amount must not more than RMB 20,000 per day/ per person.
For outward remittance, the maximum amount must not more than RMB 50,000 per day/ per person.
|
